We want everyone who uses our mobile app to be able to access the full range of services available, regardless of their skill or technology.
Durham County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This accessibility statement applies to the MyWellness (thrive active virtual) mobile app available on the Apple istore and Android Play Store.
Compliance statement
This app is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non-accessible content
Non-compliance with the accessibility regulations
The content listed below is non-accessible for the following reasons.
- videos: videos do not have captioning or transcripts, failing success criterion 1.2.1
- headings: these do not cascade, failing success criterion 1.3.1
- headings: heading styles are not consistent, failing success criterion 1.3.1
- background colours: some text / background colours do not have enough contrast, failing success criterion 1.4.3
- links: elements that should be clickable are not, failing success criterion 2.4.4
- some text uses block capitals
- some areas of navigation are not intuitive
- some language not simple
Disproportionate burden
The issues below are due to the 3rd party sections of the app.
- reflow: some content scrolls in two directions, failing success criterion 1.4.10
- tabbing: the tab order does not follow a logical order, failing success criterion 2.4.3
- links: link text makes no sense out of context, failing success criterion 2.4.4
- 3D text with a blurred style makes some text hard to read
- some videos play with no sound
- some icons with no description
- time selector element is not consistently implemented
- some areas of navigation are not intuitive
Content that’s not within the scope of the accessibility regulations
- pre-recorded audio and video published before 23 September 2020
- live audio and video
- maps unless they provide core information
- content that’s under someone else’s control that we have not paid for or developed ourselves:
- social media buttons and embedded Twitter feeds
Preparation of this statement
This statement was prepared on 16 June 2021.
We re-assess the code, design and content of a website, application or system for accessibility whenever it undergoes a major modification. We do this internally using a combination of automated and manual checking.
Feedback and contact information
We’re always looking to improve the accessibility of this app. If you find any problems not listed on this page, think we’re not meeting accessibility requirements or have any feedback, please email us at webadmin@durham.gov.uk.
If you need information on this app in a different format please see our Communication support page.
Find out how else you can get in touch with us in our contact us page.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Under the Equality Act 2010 we must ensure we do not unlawfully discriminate in our service delivery and make reasonable adjustments for people with disabilities where necessary. We are constantly working to improve the accessibility and usability of our site.