We want everyone who visits our website to be able to access the full range of services available, regardless of their skill or technology.<\/p>\n
Durham County Council is committed to making its website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.<\/p>\n
This accessibility statement applies to www.thriveleisure.co.uk, https:\/\/sport.thriveleisure.co.uk\/ and systems that are classed as part of that site.<\/p>\n
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2<\/a>\u00a0AA standard, due to the non-compliances listed below.<\/p>\n Below is a list of the systems and sites which we have identified as not compliant\u00a0and the accessibility compliance fails.<\/p>\n This is provided by a third party supplier where we do not have full control to make changes. During our accessibility checks the following fails with WCAG 2.1 AA compliance have been identified:<\/p>\n This is provided by a third party supplier where we do not have full control to make changes. During our accessibility checks the following fails with WCAG 2.1 AA compliance have been identified:<\/p>\n This is provided by a third party supplier where we do not have full control to make changes. During our accessibility checks the following fails with WCAG 2.1 AA compliance have been identified:<\/p>\n Content that’s not within the scope of the accessibility regulations<\/span><\/p>\n This statement was prepared in September 2023. It was last reviewed on 12 June 2025.<\/p>\n We re-assess the code and design of the main website for accessibility whenever it undergoes a major modification. We do this internally using a combination of automated and manual checking.<\/p>\n The content and 3rd party systems are assessed for accessibility every 1 to 2 years as part of our accessibility review programme. We do this internally using a combination of automated and manual checking.<\/p>\n If you have any accessibility problems or feedback, please email us at\u00a0csleisuremanagement@durham.gov.uk<\/a>.<\/p>\n If you need information on this website in a different format please see our communication support<\/a>\u00a0page.<\/p>\n If you need to contact us about any other issues, please use our contact us<\/a> page.<\/p>\n The Equality and Human Rights Commission (EHRC) is responsible for enforcing\u00a0The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018<\/a>\u00a0(the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the \u00a0Equality Advisory and Support Service (EASS)<\/a>.<\/p>\nNon-accessible content<\/h2>\n
Non-compliance with the accessibility regulations<\/h3>\n
Main site content<\/h4>\n
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Leisure Hub (Xn portal)<\/h4>\n
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Learn2Swim portal<\/h4>\n
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Chatbox, enquiry form, FAQs and bookings<\/strong><\/h4>\n
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Preparation of this statement<\/h2>\n
Feedback and contact information<\/h2>\n
Enforcement procedure<\/h2>\n